Complaints Procedure

Age Concern New Forest aim to give you the best service that we can. We endeavour to give accurate and up-to-date information and advice in strict confidence at all times.

In the first instance, informal complaints will be dealt with by the I&A Manager. Following this, if the complaint remains unresolved, it should be referred to the Chief Executive Officer.

Full details of all complaints will be forwarded to the Chairman.

If you wish to make a formal complaint, this must be made in writing, marked “Confidential” and addressed to:

Upon receipt of your letter you will be sent an acknowledgement and a description of the formal complaints procedure, within 3 working days.

Alternatively, you may wish to use the Complaint Form.

Please be assured that your complaint will not affect your continued access to services provided by Age Concern New Forest.

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